Frequently Asked Questions

A Carter’s Comenity Bank credit card allows you to earn rewards at Carter’s store. Many stores offer rewards cards to give discounts on certain branded items. People with good credit can use this card for “personal purposes.” Typically, the lowest APR is 25.99%, but rates may vary by application.Carters-Credit-Card_ People who are Carter credit card holders and buyers have questions about the Carter credit card after careful discussion. This solution aims to improve your knowledge through a series of questions and answers. You can check out the following Questions & Answers if you want more information.

Frequently Asked Questions

How Can I Dispute A Charge On My Carter’s Credit Card?

You may do so by phone or mail when disputing a Carters Credit Card. We must receive the following information from you: your name, card number, the date of purchase, and the purchase amount. Also, this information appears on your monthly statement. I would appreciate it if you could provide me with your account number if you want to dispute a charge. You can access detailed account information on your Carter credit card.

When Does The Variable APR Change, And How Will I Know When It Changes?

  • The US Prime Rate determines floating APRs in the Exchange Rates section of the Wall Street Journal every month on the last business day. Check your credit card agreement for more information about the APR.
  • You can always find your current effective annual interest rate on your last statement. The Bank Statements link gives you access to your bank statements over the previous 24 months.
  • Please message us at the Secure Message Center for statements not available online or call Customer Service at 1-877-563-5767 (TTY/TTY: 1-888-819-1918).

How Can I Change My Payment Method?

For questions about changing your payment method, call 1-877-294-7880. Representatives can answer your call Monday through Friday from 7 am to 11 pm ET and from 8 am to 6 pm ET on Saturdays.

When Is My Payment Due?

Your payment is due by the 20th of each month. The 20th will be due on the next business day. If it falls on a weekend or holiday, your payment will be due on the next business day.